Remote Operations • Executive Support • AI Productivity

Ralph
Corteza

Ops Manager • Executive Assistant • CRM & AI Specialist

I help busy real estate and business teams stay organized, improve systems, manage CRM workflows, support marketing operations, and use AI tools more productively.

7
Years Experience
200+
Projects Supported
12+
Tools Mastered
100%
Remote Ready
About

Reliable support for operations, systems, and execution.

Nearly seven years supporting a Canadian real estate business with day-to-day operations, executive assistance, CRM administration, database management, marketing support, website updates, transaction coordination, documentation, workflow organization, and AI productivity.

My work focuses on helping teams stay organized, reduce manual tasks, improve follow-up processes, maintain accurate records, and keep projects moving.

Core Strengths
  • Executive & administrative support
  • CRM & database organization
  • Marketing & website support
  • Workflow documentation
  • AI-assisted productivity & research
Services

Support areas I can help with.

Executive Support
Calendar support, task tracking, inbox assistance, follow-ups, reminders, and administrative coordination.
CRM Administration
Lead organization, database cleanup, pipeline support, tags, workflows, and basic automation coordination.
Business Operations
Process organization, internal documentation, reporting support, task management, and operational follow-through.
Marketing Support
Website updates, content management, Canva designs, listing support materials, and campaign coordination.
Transaction Support
Document coordination, listing preparation, compliance support, forms, checklists, and deadline tracking.
AI Productivity
Research, prompt building, workflow assistance, documentation, content drafting, and AI tool organization.
Skills & Tools

Practical tools used for remote operations.

Google Workspace Microsoft Office WordPress Elementor Canva CINC Lofty GoHighLevel SkySlope SISU ChatGPT Claude Zapier Notion
Case Studies

Examples of real support work.

01

Business Operations & Executive Support

Supported daily operations by organizing tasks, tracking follow-ups, preparing internal notes, coordinating priorities, and assisting leadership with administrative execution.

02

CRM Administration & Database Management

Managed real estate CRM systems, organized leads, maintained database accuracy, supported pipeline stages, reviewed tags, and assisted with lead follow-up workflows.

03

Marketing Operations & Content Management

Assisted with marketing tasks including website updates, listing content, basic design support, email content, social media materials, and content organization.

04

Transaction & Listing Coordination

Supported listing preparation, real estate documentation, forms, deadlines, compliance-related organization, and communication between involved parties.

05

Process Documentation & Workflow Organization

Created and maintained checklists, SOP-style notes, process guides, project folders, and workflow documentation to make recurring work easier to follow.

06

AI Productivity & Research Support

Used AI tools to support research, content drafting, prompt creation, workflow planning, documentation, and productivity improvements while keeping outputs practical.

Projects

Portfolio project examples.

CRM Cleanup & Organization
Organized lead data, reviewed tags, supported pipeline structure, and helped improve CRM usability.
Website & Content Updates
Supported WordPress and Elementor website updates, page edits, listing content, and marketing materials.
Workflow Documentation
Prepared internal notes, checklists, and documentation to make repeatable processes easier to follow.
AI Productivity Setup
Tested AI tools, organized prompts, supported research, and helped create productivity workflows.
Resume

Professional summary.

Ralph Corteza
Operations Manager • Executive Assistant • CRM & AI Productivity Specialist

Remote operations professional with nearly seven years of experience supporting a Canadian real estate business. Skilled in executive assistance, CRM administration, database management, marketing support, website management, transaction coordination, documentation, workflow organization, and AI productivity support.

Experience Areas
  • Executive and administrative support
  • CRM and database management
  • Real estate transaction and listing coordination
  • Marketing operations and content support
  • Website updates using WordPress and Elementor
  • Workflow documentation and process organization
  • AI-assisted research, drafting, and productivity support
Let's connect

For remote ops, executive support, and AI productivity roles